Resolved -
This incident has been resolved.
Apr 4, 18:44 EDT
Update -
After a thorough investigation, we have identified that our third-party vendor was the root cause of the issue. Operations and processes have resumed, and are now back to normal.
Apr 4, 18:41 EDT
Update -
The root cause has been identified, and our teams are actively working towards a resolution. Further updates will be provided as progress is made.
Apr 4, 16:55 EDT
Identified -
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup.
This is currently under investigation. Customers may experience some performance and availability issues.
For more information please contact p2p.support@crossriver.com
Apr 4, 15:39 EDT