Cross River - PushToPay degraded performance

Incident Report for CRB Card Payments

Resolved

This incident has been resolved.

Posted Mar 30, 2025 - 08:41 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 30, 2025 - 08:40 EDT

Identified

We have identified the root cause, and we are currently fixing the issue

Posted Mar 30, 2025 - 08:28 EDT

Update

We are continuing to investigate this issue.

Posted Mar 30, 2025 - 08:18 EDT

Investigating

Our NOC team has identified a possible degradation of performance.
This is currently under investigation. Customers may experience some performance and availability issues.

For more information please contact p2p.support@crossriver.com

Posted Mar 30, 2025 - 07:52 EDT

This incident affected: Card Payments Authorization Service, Card Payments Pull Service, and Card Payments Push Service.